How 2 Make Business

A. Interpersonal roles: the formal authority of the manager creates a set of roles which involve interaction with other people:

1. Figurehead: virtually all managers play a ceremonial role in some capacity.

2. Leader: this role includes hiring, training, evaluating, motivating, rewarding and promoting.

3. Liaison: managers interact with people outside the immediate chain of command.

B. Informational roles: managers gather information through interpersonal contacts:

1. Monitor: managers gather information from sources internal and external to the organization.

2. Disseminator: the manager distributes information to subordinates daily.

3. Spokesperson: each manager, at some time, speaks officially for the organization.

C. Decisional roles: managers make decisions in order to make things happen:

1. Entrepreneur: managers use available information to identify opportunities for the organization.

2. Disturbance handler: all managers must react to change and deal with deviation from plans.

3. Resource allocator: organizational resources are in limited supply and must be allocated.

4. Negotiator: managing includes negotiating with others inside and outside of the organization.

Management functions apply universally to all functional areas of the organization; it’s common and special functions in organizations.

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